Last updated October 28, 2026

All sales are final

We do not accept refunds. This applies to every TierZero plan (Weekly, Monthly and Lifetime) and to every pre-order, whether or not TierZero has been released, except where the law gives you a right to cancel or to a remedy. Those rights are set out below.

Outside those rights, we do not refund purchases where you did not use TierZero, changed your mind, bought by mistake, could not get it to run on your setup, or had a game account or server ban.

If you live in the EU or UK: your right to withdraw

If you are a consumer in the EU or UK, you have the right to withdraw from your purchase within 14 days, without giving a reason. The 14 days start on the day you pay. For a pre-order, that means you can cancel within 14 days of paying and we will refund you in full.

To withdraw, tell us clearly before the 14 days end, for example by emailing [email protected] with your order number and the words "I withdraw from my order". We will refund you within 14 days of receiving your notice, using the same payment method you paid with.

Once TierZero has been released and you ask us to give you access straight away, we will ask you to confirm two things before we do: that you want access to start immediately, and that you understand you then lose your right to withdraw. If you confirm, your right to withdraw ends when access begins. If you do not confirm, access does not begin until your 14 days have passed.

For a Weekly or Monthly plan, if you ask us to start during the 14 days and then withdraw, you pay for what you have already used up to the time you tell us, and we refund the rest.

Pre-orders

A pre-order is a paid reservation made before TierZero is released. No release date has been announced. Outside the 14-day right above, a pre-order payment is not refundable while you wait for release or afterwards.

Subscriptions and renewals

Weekly and Monthly plans renew automatically as shown at checkout. You can cancel renewal at any time in your TierZero billing settings. Cancelling stops future charges and keeps the time you have already paid for. It does not refund a charge that has already been made.

Cancel before the next charge date.

Billing mistakes

We correct genuine billing errors, such as being charged twice for the same order or being charged after you cancelled renewal. Contact us at [email protected] with your order details.

Disputes and chargebacks

Please contact us before disputing a charge with your bank or card provider. If a payment is reversed or disputed, we may suspend or revoke the license that was bought with it.

Your legal rights

This policy does not take away any right you have under the law where you live that cannot be waived by agreement. This includes your rights if digital content or a digital service we provide does not match what was agreed.

Contact

Questions about this policy or to withdraw: [email protected].